Delivery Information

We now deliver worldwide, please see below for the full information.

We want to give you the best deal possible, therefore we offer FREE DELIVERY on all orders to addresses within mainland England and Wales only *


Delivery Times

We endeavour to deliver all items within 1-21 working days.

However, for certain items, such as our bespoke made to order furniture, this is likely to be closer to 21 working days. We endeavour in these cases to keep in regular contact with the customer to advise them of the progress of their order.

 

Outside Mainland UK/Surcharged areas

Exception Area Post Codes
Scottish Highlands and Islands AB, FK. G, HS, IV, KA, KW, PA, PA, PH6, PH, PH, ZE
Northern Ireland BT
Isle of Man IM
Scilly Isles TR
Guernsey GY
Jersey JE
Isle of Wight PO
Republic of Ireland All of the Republic of Ireland


Mainland UK (excluding Cornwall and Devon (TR, PL, EX, TQ) and Scotland) - Large 2 man handled Items Carry a small Surcharge.

Cornwall and Devon (TR, PL, EX, TQ) and Lower Scotland (G, FK, KY, KA, ML, EH, DG, TD) - Large 2 man handled Items Carry a small Surcharge.

For most of our items If you require delivery to Northern/Southern Ireland, Isle of Man, Isle of Wight, Some parts of Scotland, Scottish Islands, Highlands, Channel Isles, Orkney and Shetland Islands we will deliver free of charge to a nominated mainland GB address e.g. a port. If you wish to make your own arrangements for onward shipping from that point you are free to do so.

Alternatively please call us on 0845 305 4286 or email to discuss this further and obtain a quote.


Premier Two-Man Delivery Service

This applies to our heavier items, big oversized boxes, sofas, Large dining sets or large furniture orders. The furniture will be carried into a room of your choice or placed upstairs.. Premier 2 man delivery services take up to 7-18 working days from day of dispatch from our warehouse. You will receive a telephone call from our Delivery Company as to a convenient day of delivery of your order. On delivery, your order will be unloaded and delivered into the room of your choice, providing there is reasonable access for this to take place. All deliveries require a signature from an adult when receiving the order. Any damage with your order must be reported by email and accompanied by photo evidence where appropriate within 24 hours of receiving delivery. Please remember to measure all staircases, hallways and doorframes in addition to the place where you would like to place the furniture so that you are able to move the item into your home safely and comfortably. (MOBILE CONTACT NUMBERS MUST BE GIVEN AT TIME OF ORDERING TO AVOID DELAY OF YOUR DELIVERY)

Please note we do not deliver as standard on weekends or bank holidays

Please Note: Any item damaged in transit must be clearly signed as damaged by the customer on the delivery note. If the item is not signed as damaged on delivery note, the customer has accepted full responsibility of any damages reported after this date. Replacement will have to be arranged for any damaged reported to ourselves.

The Pelle Italian Furniture Customer Service Team are constantly monitoring your order and tracking its progress from the day of placement to the day you receive delivery. You will receive regular updates regarding your order, but should you have any questions at any point, please do not hesitate to email the team or on 0845 305 42 86.



Worldwide Delivery

We can ship items worldwide, but shipping charges will be calculated specifically for each transaction - please contact us prior to making your purchase so we can source the best possible shipping charges and advise you accordingly. Alternatively click here to fill in our Worldwide Delivery form


Reporting Damages

If items are received damaged please call us immediately on 0845 305 4286 and we will rectify the problems as soon as possible. Please do not ask our carriers to arrange exchanges without emailing or calling us as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email or call us directly.

Please report damages within 24 hours of delivery.  Please note we will require proof of the damage from a photograph in order to facilitate allowance, exchange or refund of the item. Please send images and all relevant information to admin@pelleitalianfurniture.co.uk

Please Do Not Sign for the goods if they are damaged and reject the goods at the point of delivery or mark as 'Damaged' on the drivers sheet. If the goods have not been marked as damaged and you discover this at a later date unfortunately we may not be able to replace or re-imburse you.

All mattresses 'only' orders will be dispatched within 7-14 working days and are not returnable due to hygiene reasons. Please do not open the packaging if will be returning the item.


Collection from our warehouse/Delivery to third party carriers

In the event that you may choose to have your goods delivered to your own 3rd party carrier – we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at the risk and the customer when using your own 3rd party carrier. Once the goods have been collected it is your responsibility to ensure the goods have been thoroughly checked in our warehouse and signed for a received in good condition.

You will need to bring along proof of identitiy before collecing any goods from our warehouse.



Cancellations

If the customer decides to cancel their order after we have dispatched for delivery, but have been unable to due to any cause or circumstance beyond our reasonable control (including but not limited to, adverse weather conditions, floods or acts of god), the return delivery charge will be with the customer. Please call or email us for an exact amount.

For orders of multiple items, the dispatch date will be assigned according to the longest lead time. If multiple orders are placed for the same delivery address, these will be grouped and the dispatch date will again be chosen according to the longest lead time. We may use different carriers to deliver small items and another carrier for the larger items from your order.


Safe Access for Delivery: The customer is responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier's delivery staff consider access to be unsafe, they will not deliver the goods until safe access is provided. The items will generally be delivered via a 7.5 tonne vehicle, so please be sure your property is accessible for this size of truck.

If we are unable to deliver the goods due to there being no safe means of access, we reserve the right to cancel your order and refund the payments subject to our refund policy. Additional charges will apply and will be deducted upon refunding you.