Free Delivery Nationwide

FAQ's

Have you got a catalogue?

We don’t have a catalogue. With thousands of items to choose from and hundreds added every week, it would be impossible to keep up if we did.

Instead we put all our energy into providing you with a website where you can shop 24 hours, 7 days a week, where we can show you what the furniture looks like in pictures.

Worried about buying online? Rest assured we invest time and money to make sure we have the systems and software that protect you and your purchases.

How do I cancel my order?

The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund.

The seven working days starts from the day after you receive your order.

If you have already received your order, you will need to return all the items in the order. 

You will need to pay the cost of returning the order. We can arrange a collection but charges will apply. Please see our Returns Charges section to get the exact amount.

The items must be in their original condition and will be inspected once we have received them.

If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

How do I search for an item?

Do you know what it is you are looking for? If so type it into the Search box at the top right of the page.

Or browse through our different categories

Found what you want? Add to your shopping bag and when you are done shopping, follow the instructions on screen to complete your order.

If you are having problems in placing an order please email us at info@gordonsfurniture.co.uk or call 0845 305 4286 for a response within 48 hours.

The Customer Care Team

We aim to making shopping with Zico Furniture easy and simple, but we know that you may have some questions so we’ve developed our Help and Contact area to help.

Hopefully, you will find the answers you are looking for.

We’ll let you know your query has been received, and will get back to you with an answer within 48 working hours.

Alternatively you can use:

  • The Contact Us page on the website or email us at info@zicofurniture.co.uk
  • Our telephone number 01254 447629
  • Facebook via Zicofurniture
  • Twitter via zicofurniture
  • Instagram via zicofurniture

or email us at info@zicofurniture.co.uk

Be sure to include as much information as possible in your email, post or tweet so we can investigate and get back to you quickly.

The item I want is out of stock, will you be getting more?

We always restock on all your favourite brands and items.

We are always looking at improving your shopping experience so we’ll let you know when the item is back in stock

You could also look for something similar – all you need to do is type a description into the search box on our website. You can narrow down the selection by using our 'advanced search' section Our New section includes all our latest items, so it’s always worth a look!