Terms and Conditions

Our Online Terms & Conditions

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.

These terms relate to sales over the Internet and over the phone with http://www.pelleitalianfurniture.co.uk

The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

You should not proceed with your purchase until you have read and agreed to these terms and conditions.

PRODUCT SPECIFICATIONS

1.1  We and our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased. Please email or call ahead to check exact sizes or potential ornamental changes as on occasions minor adjustments may have been made by our supplier.

1.2  Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.

1.3  All our furniture is made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing, real veneers etc etc. Certain degrees of filler will be used on oak furniture this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier.

1.4 Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.

1.5  The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage.

1.6  We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.

1.7  From time to time we have a specifically marked section of our site marked as clearance ranges, when you purchase items from a clearance/discontinued range please note that this stock is new and boxed. The items are from a discontinued range and as such are being sold as seconds. These items have been excessively handled so may have knocks, scratches or other defects due to being over handled. The sale price takes this into consideration.

1.8  The majority of our products are designed with no home assembly needed, however on occasions to aid in delivery or to avoid damage, our designers have deemed it best that certain items will need minimal home assembly. Items needing minimal home assembly will be clearly identified in the individual item description. Pelle Italian Furniture designers have to the best of their ability ensured any assembly is as simple as possible and in no way detracts from the quality or structural integrity of the product.
We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.

1.9  Our solid hardwood furniture will require treating immediately upon receipt and approx every 3 months with natural wax polish. This is available on the website which is specially formulated to treat oak. Please treat your furniture immediately on delivery as your item may have been in shipping for some time and modern home heating will accelerate the drying process. Failure to treat oak items as instructed may result in drying and cracking.

2.  MEASUREMENTS

2.1  We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.

2.2  All dimensions specified by us and our suppliers are approximate.

3.  PRICES

3.1  All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

3.2  Goods are delivered on weekdays directly to your home address. If you live within the UK mainland, the delivery will be free of charge however any cost of return of non faulty items will be with the customer at £25 per item (0-0.25CBM) or £50 per item (0.26CBM+); see return charges. We will use 3 methods of carriage which we will determine on dispatch. On larger or multiple items you will receive a call from our carriers to book a convenient delivery date that suits the carriers pre allocated delivery route. However for smaller items a parcel carrier may be used, the carriers will not call you if this method is chosen, however they will leave a card for you to contact them to arrange the completion of delivery. If the delivery address is in one of the following postcode areas, we may deliver using a pallet delivery service: PA21-37, PH34-41, KW1-14, IV20-28, IV40-43, IV46-47, IV52-56, IV63 (NON Mainland UK) Pallet deliveries may also be used at exceptionally busy times or at a customer's request and will be kerbside only.

3.3 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.

3.4 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.

3.5  We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.

3.6  The prices on the website can be changed at any given time without prior notice.

4.  PAYMENT

4.1 You must pay by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

4.2  Payment may be taken in full at the time of the order or a deposit may be taken and balance in full at the time of accepting delivery by the card holder.

4.3  The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.

4.4  We are entitled to refuse any order placed by you.

4.5  An additional option of consumer finance may be offered to you; this is strictly subject to status. The contract shall not have been concluded until any documents that require signatures are returned to our consumer finance address given on the website.

4.6  We reserve the right to accept either a discount code or cash back, we are unable to accept both on one order.

4.7  We reserve the right to cancel and refund any order, at any time.

5.  DELIVERY

5.1  We are only able to deliver online orders FREE* to you if you have a permanent address on the UK mainland. Please contact us for a quotation on worldwide orders. We will be more than happy to obtain a quotation for you.

5.2  We will Endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 21 working days from date of dispatch for our carriers to fulfil the final delivery to your home.

5.3  Orders totalling less than 0.25CBM may be dispatched by post or courier.

5.4  For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.

5.5  You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carriers delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided.

5.6  For deliveries using our two man delivery service: If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply. For deliveries using our parcel carrier service: Should you not be available at the time of attempted delivery you will be left a card with details on so that you can contact the carriers and arrange redelivery yourself. If you do not contact the carrier within 48 hours the furniture will be returned to us. In this instance return charges will apply. These charges will also apply if we are unable to deliver the goods due to there being no safe means of access to the place of delivery.
The return charge mentioned will be applicable immediately after the items have left our warehouse, ie if the order is cancelled after we have despatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable.
Should we be requested to make a second delivery, a further re-delivery charge will be levied.

5.7  If our carriers accidentally damage goods in the course of delivery or the item(s) is received with defects our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof. We will not be liable for any loss or damage suffered by you.

5.8  Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of pelleitalianfurniture.co.uk or any reasonable rescheduling of delivery. Our carriers cannot offer any timed or Saturday drops.

5.9  If items are received damaged please call us immediately on 0845 305 4286 and we will rectify the problems as soon as possible. Please do not ask our carriers to arrange exchanges without emailing or calling us as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email or call us directly.
Please report damages within 24 hours of delivery.

Please note we will require proof of the damage from a photograph in order to facilitate allowance, exchange or refund of the item. Please send images and all relevant information to admin@pelleitalianfurniture.co.uk

5.10  Please remember that although we offer Free Delivery we do subsidise your delivery fees on these items, if you wish to return these items we reserve the right to refund less than the original purchase price. This is because we subsidise your original delivery fees which are absorbed in our profit margin, unfortunately we cannot do this for returned items therefore returns charges will apply.

5.11  All mattresses 'only' orders will be dispatched within 7-14 working days and are non refundable due to hygiene reasons.  Mattresses can only be returned if they are unopened. Mattresses, which have been opened or slept on, cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

5.12  In the event that you may choose to have your goods delivered to your own 3rd party carrier – we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at the risk and the customer when using your own 3rd party carrier.

5.13  Please note: Unfortunately, in the following remote post code areas we will may not be able to offer our normal two man delivery service: PA21-37, PH34-41, KW1-14, IV20-28, IV40-43, IV46-47, IV52-56, IV63 (further charges may apply). In these areas we may operate a one man delivery service, there will need to be somebody at the property who is able to assist the driver in getting the furniture into the ground floor of your house. You will be telephoned in advance to arrange the delivery. There may be a further charge to these postcodes.

5.14  If the customer decides to cancel their order after we have dispatched for delivery, but have been unable to due to any cause or circumstance beyond our reasonable control (including but not limited to, adverse weather conditions, floods or acts of god), the return delivery charge will be with the customer at £25 per item (0-0.25CBM) or £50 per item (0.26CBM+); see Returns Charges section on our site or call for more information.

5.15  For orders of multiple items, the dispatch date will be assigned according to the longest lead time. If multiple orders are placed for the same delivery address, these will be grouped and the dispatch date will again be chosen according to the longest lead time. We may use different carriers to deliver small items and another carrier for the larger items from your order.

5.16  Safe Access for Delivery: The customer is responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier's delivery staff consider access to be unsafe, they will not deliver the goods until safe access is provided. The items will generally be delivered via a 7.5 tonne vehicle, so please be sure your property is accessible for this size of truck.
If we are unable to deliver the goods due to there being no safe means of access, we reserve the right to cancel your order and refund the payments subject to our refund policy. Additional charges will apply and will be deducted upon refunding you.

5.17  We will not be liable for any damage or claims of compensation i.e. (loss of earnings) resulting from unforseen circumstances regarding delivery times.

5.18  Please inspect all merchandise before signing any delivery receipt.

Mattresses are excluded form these terms, if you wish to inspect a mattress at the time of delivery please do not open the packaging and simply note 'unchecked' on the drivers note.

6.  RETURNS, REFUNDS AND YOUR RIGHT TO CANCEL

6.1  Our Refund and Returns Policy Details

You have the right to cancel your order within 7 working days from delivery. You must notify us by email within 7 working days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods.
If you wish to return the goods within the 7 days, please take reasonable care of the items. All items must be have the original packaging or refunds may be rejected and additional charges will be levied.

All our sofas, footstools and armchairs or any item which was made specially for you are specialist items and made to customer specifications. These products are therefore exempt from our 7 day returns policy. This does not affect your statutory rights.

If for any reason you wisht to return an item please do so within the 7 day returns period, please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as brand new. If the carriers unwrap an item please ensure the packaging remains with the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging.

Once the item has been received back at our warehouse in the same condition as received we will process all refunds on the same method of payment within 7-14 working days. You will recieve an email notification from us stating this information.

Please take into account before purchasing our furniture that once items are dispatched from our warehouses, return charges will apply if the customer cancels. Therefore it is essential if canceling an order to let us know immediately to avoid unwanted items being dispatched.

Our customer service team will resolve the matter for you as quickly and conveniently as possible, they are open from 09:00am-5:00pm Monday to Friday on 0845 305 4286, these calls will cost approx 5p per minute from a BT landline, this may differ depending on your network or mobile provider. The return charges are based on the volume of your items in cubic meters (CBM) per item, at £25 per item up to 0.25 CBM or £50 per item over 0.25 CBM. It is very simple to calculate this figure; just multiply its width by its height and depth. For example: The Rustic Oak Lamp table measures (W) 50cm x (H) 50cm x (D) 50cm, this works out as 0.125 CBM. This equates to a return charge of £25. You can always use our handy online calculator or for further enquiries please call us on 0845 305 4286.

Returns and Refunds Enquiries:

Please note if any items are damaged or faulty please always call us on 0845 305 4286 or email us within 24 hours to report this matter. So that we can better understand the issue you are experiencing, it is important that we see a few digital images of the affected item and another of the product label. These images can be uploaded in the section of our website.

We will provide a replacement or a collection of the faulty items whichever deems to be necessary. Please, however, be aware that where we find items not to be defective and have incurred transport costs you will be liable for these charges.

Collection of non-faulty items will always be at the customer's expense.

Please do not return items without prior authorisation. The returns authorisation is valid for up to 7 days only from delivery.

Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account, alternatively you can have these collected at your own expense.

Refunds:

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

For goods received back complete as NEW and unused (including all mattresses); you will be refunded the full invoice amount less cost of return.

If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, Returns Charges will apply.

6.2  After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty.

6.3  Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

6.4  If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 24 hours of the date you receive them, or as soon as possible thereafter by emailing us. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non faulty items returned will always be returned at the expense of the customer.

6.5  We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

6.6  Where an alternative carrier service is used (being outside the normal free delivery methods provided by Pelle Italian Furniture Outlet Ltd) and paid for by the customer – the delivery charge will not form part of your refund should your item be damaged in transit, be classed as an manufacturing fault or be rejected under the 7 day Money Back Guarantee.

6.7  If the customer decides to cancel their order after we have dispatched it for delivery, but have been unable to deliver it due to any cause or circumstance beyond our reasonable control (including but not limited to, adverse weather conditions, floods or acts of god), the customer will be liable for any return delivery charge. See 6.1 for return charges information

6.8  All our sofas, footstools and armchairs or any item which was made specially for you are specialist items and made to customer specifications. These products are therefore exempt from our 7 day returns policy. This does not affect your statutory rights.

7.  GUARANTEES AND CLAIMS UNDER GUARANTEE

7.1  The provisions of this clause 8 and clause 9 below, apply in addition to your statutory consumer rights in relation to faulty or misdescribed products. These rights are not affected by the guarantee.

7.2  The guarantor is Pelle Italian Furniture Outlet Ltd. Our postal address is Pelle Italian Furniture Outlet Ltd, Unit 1 Lower Hollin Bank St, Blackburn, Lancashire BB2 4AD Telephone 0845 305 4286.

7.3  We guarantee all products against faulty workmanship and/or faulty materials for a period of 12 months from the actual date of delivery, in all cases we reserve the right to inspect the product and verify the fault.

7.4  These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your goods in failing to follow correct care procedures* including the oiling and waxing of furniture; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.

7.5  On rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this problem will rectify itself in a matter of days once the timbers adjust to their new environment, alternatively you may find simply swapping drawers will remedy this. On rare occasions the movement may not settle and you may need to sand or shave a small amount from a drawer or door, please shave from the bottom of the drawer front or the side of a door as this will not be noticeable with regards to the look of the furniture. A simple touch of furniture wax will then protect the adjustment made. Please could we ask you to bear in mind that you are purchasing these natural products with slight timber movements a rare possibility. Therefore stiff drawers or doors will not be deemed as defective or faulty and any necessary simple adjustments needed would be need to be undertaken by the customer. If you wish not to undertake any adjustments needed we will of course offer a refund under the terms of our 7 day money back offer.

7.6  We will arrange to repair or replace a defective or incorrect item free of charge. Should a replacement no longer be available or circumstances determined by the seller make a replacement impractical, it may be replaced with a part that most closely matches it. Alternatively at the discretion of the seller an allowance may be made for customers to arrange a local repair. Pelle Italian Furniture Outlet Ltd reserves the right to send out an independent 3rd party technician to repair furniture where customer claim there is a merchandise issue. The technicians are experts in their field and are there to determine the nature of any issues. We reserve the right for the technician to repair the item being inspected. In all cases this is to help resolve a merchandise issues to leave a customer with goods that are fit for purpose.

7.7  We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.

8.  SITE CONTENT AND DISCLAIMERS

8.1  Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

8.2  To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

8.3  This site is owned and operated by Pelle Italian Furniture Outlet Ltd ('Pelle Italian Furniture Outlet Ltd,' 'we' or 'us' 'our'), whose registered number is 8105154.
Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

9.  DATA PROTECTION

9.1  Pelle Italian Furniture Outlet Limited is a registered Data Controller in accordance with the Data Protection Act 1998 ("The Act").

9.2  We process your personal data in accordance with the Act.

10.  APPLICABLE LAW

10.1  We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.